FAQs & Answers
It's normal to ask questions. Take a look at some
frequently asked questions to learn more.
1Who is eligible to receive a loan?
Entrepreneurs, Small and Medium size Businesses (SMEs).
2How do I start the application process?
You can start the application process by completing our online application and submitting your documents.
3When will I receive a decision regarding my application?
After we have received your application and processed your documents, you will receive a decision in less than 5-five working days.
4What documentation is required to complete the application?
A complete application requires that you submit your application, certificate of incorporation, bank statements and utility bill showing corporate address. If we need any additional information, we will contact you directly.
5Why did I receive a notice of denial?
If your application was denied, it may have been due to the fact that you did not meet the minimum requirements, or your application is missing information. For an exact reason as to why your application was denied, please contact us directly.
6How long do I have to pay back the loan?
Any loan received from us must be repaid in within a year. We do offer flexible payment plans to help you successfully repay your loan.
7When will I receive my funds after approval?
After your application is reviewed and approved, your funds will be deposited in your business account instantly. For an exact time, please refer to your bank's direct deposit processing times.
8What interest rate will my loan have?
The Interest rates we offer our loan recipients are determined by our underwriters. This rate is based on your application and the risk factors associated with your specific loan.
9What happens if I provide fraudulent information on my application?
If you provide fraudulent information on your application, your account will be closed and blacklisted from the possibility of applying for a loan in the future.
10Are individuals eligible to receive a loan?
No, at the moment Individuals are not eligible to receive a loan. We do plan to offer personal / retail loans in the future.
11What is a debt to income ratio?
Your debt to income ratio is calculated based on the current debt you have weighed against your current income. Our underwriters take this into consideration when reviewing loans.
12Where do I send my required documents?
You may attach your documents along with your online application. If you are having trouble submitting your documents, please contact us directly and a representative will manually attach your documents to your application.
13What happens if I can't repay the loan?
If you are having difficulties repaying your loan, please contact us immediately. We may be able to help you with a flexible payment plan that fits your income.
14How do I make my payments?
Payments can be made by automatic debit from your account. Additionally, you may manually make your payment directly to us. You will be given specific instructions on how to make payments should your application be approved.